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CSCSetu Commercial & Return Terms

Return Policy

Clear and transparent return terms for digital services, templates, PVC prints, and stationery available on the CSCSetu portal.

📅 Last Updated: October 15, 2026 📍 Bikaner, Rajasthan (India) 🛡️ 100% Secure & Transparent Policy

📦 1. Introduction & Scope

CSCSetu (Website: cscsetu.com) provides citizens, Common Services Centre (CSC) operators, e-Mitra kiosks, and cyber cafe owners across India with various digital form formats, document preparation utilities, photo & signature resizing tools, and printing facilities.

This Return Policy sets forth the terms and conditions applicable to the various digital services and physical items (such as PVC card prints, laminated documents, and stationery supplies) available on our platform.

Important Notice: Most of our services pertain to digital formats, instant online processing, and on-demand form generation. Return guidelines are determined according to the category and nature of the delivered service.

💻 2. Return Policy on Digital Services

Because of their immediate delivery and intangible nature, physical returns are not possible for the following digital services:

  • Online Form & PDF Generation: Once you input data and generate or download a filled form, certificate, or agreement draft, the service is deemed fully delivered and consumed.
  • Photo, Signature & Thumb Resizing Tools: These tools run locally in your web browser and produce immediate output files without retaining copies on our server.
  • Online Subscriptions & Portal Credits: Portal accounts and user credits are provisioned and activated instantly upon successful payment.
Free Error Correction Guarantee: If any detail is incorrectly formatted due to a technical bug in our portal or layout template, you may notify us within 24 hours of generation. Our support team will correct the layout and issue an updated digital file without any additional charges.

🖨️ 3. Return Policy on Physical Prints & Stationery

If you ordered or received physical items through our portal or service center, including:

  • PVC Smart Card Prints
  • Laminated Documents & Paper Prints
  • Stationery Supplies

The following terms and conditions apply:

  1. Return Window: Return or replacement requests must be registered within 7 calendar days of delivery.
  2. Eligible Conditions: Product damaged in transit, blurred or defective printing ink, or delivery of an incorrect item differing from your placed order.
  3. Non-Eligible Situations: Errors resulting from incorrect information, wrong spelling, or low-resolution images provided by the customer, or items that have been used, cut, or altered after receipt.

📝 4. Step-by-Step Return & Replacement Process

To submit a return or replacement request, please follow these steps:

  1. Submit Your Request: Email us with your Order/Transaction ID, registered mobile number, and clear photos of the damaged item to:
    👉 cscsetu.in@gmail.com or WhatsApp/Call: +91 9261806418
  2. Verification: Our support team will review and verify your request within 24 to 48 business hours.
  3. Resolution: Upon confirmation of defect, we will arrange a Free Replacement (Re-print & Delivery). If a replacement cannot be provided, a full refund will be processed in accordance with our Refund Policy.

📍 5. Official Office Address & Contact Details

For physical returns or in-person verification, our official operating address is:

CSCSetu Head Office:
Opposite Sadul Club Ground, Durga Dass Circle, Bikaner, Rajasthan – 334001, India
Helpline Phone: +91 9261806418 | Email: cscsetu.in@gmail.com