Refund & Cancellation Policy

💰 1. Objective & Scope of Refund Policy

CSCSetu (Website: cscsetu.com) is committed to providing transparent, reliable, and satisfactory digital facilitation services to all users.

This Refund & Cancellation Policy is formulated in full alignment with Reserve Bank of India (RBI) payment guidelines and the operational standards of our authorized payment gateway partners (such as Razorpay and UPI networks).

✅ 2. Eligibility & Approved Refund Scenarios

Customers are entitled to a 100% refund in the following circumstances:

• Failed Transactions: The transaction amount was deducted from your bank account or UPI, but the requested service or user credit was not activated on the portal due to technical or network timeouts.
• Duplicate Payments: Technical glitches resulting in multiple deductions for a single order or transaction.
• Inability to Deliver Service: If technical limitations or template unavailability prevent us from providing the committed service.
• Pre-Processing Cancellation: Cancellation requests submitted in writing before customized printing, processing, or document dispatch has begun.

❌ 3. Non-Refundable Scenarios

Refunds cannot be issued under the following circumstances:

• Official Government Fees: When statutory government application fees or exam fees have already been remitted to official department portals (such as SSC, UPSC, e-Mitra, state exam boards), as statutory authorities do not offer refunds.
• Successful Downloads & Deliveries: Once form templates, affidavit PDFs, or generated digital files have been downloaded, as digital services are immediately consumed upon delivery.
• Customer-Supplied Inaccuracies: Inaccuracies resulting from incorrect user inputs (e.g., misspelled names, incorrect dates of birth, or faulty photo uploads) where the layout was produced accurately according to the user's provided data (in such cases, complimentary corrections are provided).

⏱️ 4. Refund Process & Timeline (5 – 7 Banking Working Days)

Typical settlement times by payment method:

• UPI / QR Code: Credited directly to the linked bank account within 2 to 4 business days.
• Net Banking / Debit Card: Settled according to standard interbank clearing cycles within 3 to 7 business days.
• Credit Card: Reflected in your card account statement within 3 to 7 business days, depending on your card issuer's billing cycle.

📩 5. How to Submit a Refund Request

Users must submit their refund request within 7 calendar days of the transaction with the following details:

1. Order ID / Razorpay Payment ID / UPI UTR Number
2. Registered mobile number and email ID
3. Brief description of the issue along with a screenshot of the payment debit notification